Looking for information? Not sure what the escape game craze is? Feel free to browse the questions below, and if we didn’t cover it, please contact us via our contact page!
MISSION ESCAPE GAMES/ ESCAPE GAME INFORMATION
WHAT IS AN ESCAPE GAME?
It’s a game where you have to escape from a locked room full of logic puzzles. Consider it part scavenger hunt and part puzzle-solving mystery! The catch is that you only have one hour on the clock to make your escape…
WHERE IS MISSION ESCAPE GAMES LOCATED?
Our Manhattan location is at 265 W37th Street, Suite 802A. The building entrance is on W37th (next door to the Dunkin Donuts) near the corner of 8th Avenue.
WHAT DOES A PUBLIC ESCAPE GAME MEAN? WHAT IS A PRIVATE ESCAPE GAME?
A public escape game means you may be working with people you don’t know, so you can make some new friends. Everyone who books into a public game on the same timeslot will become one team; you’re not competing. If you only want to play with your group in a public escape game, simply click the “private event” option and it will reserve all the slots for you.
A private escape game means the only people in the game are the team that you bring with you. It requires reserving all the slots in the game, and you can bring a team up to the designated maximum capacity of the room.
WHAT IF I WANT THE GAME TO MYSELF?
If you do not want to make new friends with other players, please book for a private game. Click the private game/event option and purchase all the tickets in that specific timeslot. If all of them are not available, it will not be a private game.
WHAT IF I DON’T ESCAPE? AM I TRAPPED FOREVER?
If you don’t make it out, you become a part of our game… Just kidding! Our staff will come in, explain how to solve the remaining puzzles so you’re not left hanging and then you’re free!
WHAT IF THERE’S AN EMERGENCY?
The door isn’t actually locked because there’s an emergency exit button. If you don’t want to play anymore, you are free to leave the room by pressing the button!
HOW LONG IS THE GAME?
The game itself is 60 minutes. Please try to arrive 15 minutes before your mission starts, and allot for an extra 15 minutes after just in case there are any questions, you want to take pictures, etc. In short, prepare for about 90 minutes!
WHAT ARE YOUR BUSINESS HOURS?
Please check our Contact page for our business hours.
WHAT IS THE CLOSEST SUBWAY STATION?
There are numerous train stations within a few blocks walk of our location. You can take the A/C/E or Amtrak trains to 34th Street Penn Station, the B/D/M/F/N/Q/R/W lines to 34th Street-Herald Square or the 1/2/3/7/N/Q/R/W lines to 42st-Times Square.
I’M NOT A SUBWAY PERSON…CAN I DRIVE? HOW’S THE PARKING?
There are several paid parking garages in the area and there’s street parking available too. We do not provide parking.
HOW MUCH IS A TICKET?
The price varies by game and location. Please choose the game that you are interested in and how many players you will be bringing, and the price will automatically update for you.
HOW DO I BOOK MY SPOT?
You can make your reservation on our Book Game page after choosing which mission you want to challenge. Or give us a call at 347-903-8860
and we’d be glad to help you!
DO I NEED TO MAKE A RESERVATION?
If you don’t have a reservation, there might not be a spot for you to play! It’s always safer to reserve in advance but if you would like to play the same day, please call us to check the availability.
ARE WALK-INS ALLOWED?
Please call to check if there’s availability! We don’t want you to waste a trip by walking in and finding there’s no availability. It’s much safer to make a reservation in advance.
HOW DO I MAKE A RESERVATION?
Please visit our Book Game page for detailed instructions. Or give us a call at 347-903-8860
WHAT IF I CAN’T MAKE MY RESERVATION?
All sales are final once the booking is made so there are no refunds, but you can reschedule! Please give us a call at 347-903-8860
ARE THE MISSIONS SCARY?
Most of our rooms are neutral-themed and okay for all ages!
WHAT IF I WANT TO BRING CHILDREN?
Not a problem! Ages 12 and above are recommended. Any players younger than 18 must be accompanied by an adult or legal guardian.
ONLY A COUPLE OF MY FRIENDS AGREED TO GET TRAPPED IN WITH ME. CAN WE STILL ESCAPE?
Yes you can! You’ll have to cover more ground. You would be making new friends with the other people who booked into the same game to make your escape if you booked a public game.
I MADE A RESERVATION FOR MY GROUP OF FRIENDS BUT WE HAVE ANOTHER PERSON WHO WANTED TO JOIN LAST MINUTE. CAN THEY JUST COME IN WITH US?
Please give us a call and check if there are any openings so an extra ticket can be purchased! We’ll do our best to accommodate your group.
WHAT IF I HAVE A LARGE GROUP? DO YOU DO GROUP EVENTS?
Yes we do! Your large group may need more than one mission. If you’re interested in a group/corporate event, feel free to send us an email inquiry or call us!
WHEN SHOULD WE PLAN TO ARRIVE?
Please arrive and check in at our front desk 15 minutes before your game officially starts. That way you have time to sign your waivers, use the restroom, we can explain the mission and answer any questions before you start.
WHAT HAPPENS IF I’M RUNNING LATE?
We have a five-minute grace period! But after five minutes, the game clock will start and you will play with less time. Late participants may not be able to enter, especially in the case of public missions.
IS THERE A DRESS CODE?
Whatever you feel comfortable walking around in! You’ll be moving around as you look for your clues.
DO YOU HOST BIRTHDAY PARTIES?
Of course! We’d love to celebrate with you! If you’re looking to do something special for the party, let us know what you have in mind and we’ll do what we can to accommodate it!
DO YOU DO BIRTHDAY PARTIES FOR CHILDREN?
We recommend participants be older than 10 years old, as the games may be too challenging for younger participants. An adult must accompany any players younger than 18 years old.
DO YOU HOST BACHELOR/BACHELORETTE PARTIES?
We’ve hosted hundreds of bachelor/bachelorette parties to date! An escape game is a great way to bond with your friends and family before the big day. If there’s something special you would like to do for the party, let us know what you have in mind!
IS YOUR LOCATION WHEELCHAIR ACCESSIBLE?
Certain escape room games are wheelchair accessible with some exceptions. Please call us for more details!
AM I ALLOWED TO TAKE PICTURES/VIDEO?
Sorry but no one likes spoilers! We don’t want any secrets to leak out so there are no pictures/video/social media/etc allowed inside the rooms. However, you’re welcome to take pictures in the waiting room with our props!