What is the cancellation policy for escape room NYC Mission Escape Game?

What is the cancellation policy for escape room NYC Mission Escape Game?

Escape rooms offer an exhilarating and immersive experience that challenges participants to solve puzzles and complete missions within a set time limit. In New York City, Mission Escape Games stands out as a premier destination for escape room enthusiasts. However, plans can change, and understanding the cancellation policy is crucial for anyone booking an adventure. This article provides detailed information about the cancellation policy for Mission Escape Games NYC, ensuring you know what to expect if you need to alter your plans.

Understanding Mission Escape Games NYC’s Cancellation Policy

Cancellation Policy Overview

Mission Escape Games NYC values the experience of every player and strives to offer flexibility while maintaining high standards of service. Here’s an in-depth look at their cancellation policy to help you navigate any changes to your booking:

1. Cancellation Timeframe

Mission Escape Games NYC has a structured cancellation policy based on the timing of your cancellation:

  • More than 48 hours before the scheduled game: Cancellations made more than 48 hours in advance are eligible for a full refund. This allows ample time for the company to offer the slot to other eager participants.
  • 24 to 48 hours before the scheduled game: If you cancel within this window, you are eligible for a partial refund. The exact amount may vary, but typically, you can expect to receive a 50% refund.
  • Less than 24 hours before the scheduled game: Cancellations made within 24 hours of the game will generally not be refunded. This policy is in place because it becomes challenging to fill the slot on such short notice.

2. Rescheduling Options

If you are unable to make your original booking but still wish to enjoy the escape room NYC Mission Escape Game offers rescheduling options:

  • More than 48 hours before the scheduled game: You can reschedule your game without any additional fees. This provides flexibility if something comes up well in advance of your booking.
  • 24 to 48 hours before the scheduled game: Rescheduling within this period may incur a fee. It’s best to contact the customer service team to understand the specific charges and available options.
  • Less than 24 hours before the scheduled game: Rescheduling on such short notice is typically not permitted. However, it’s always worth reaching out to customer service to see if any exceptions can be made, depending on the circumstances.

Special Considerations

Group Bookings

For large groups, the cancellation and rescheduling policies might differ slightly. Given the logistical complexity of accommodating large parties, it’s important to confirm the specific terms at the time of booking. Generally, the same timelines apply, but fees and refund amounts can vary based on the group size and the specific escape room booked.

Promotional Bookings

Bookings made with promotional codes or special discounts may have unique cancellation terms. Often, these reservations are non-refundable, and rescheduling might incur additional costs. Always review the specific terms associated with any promotional offer before booking.

How to Cancel or Reschedule

To cancel or reschedule your escape room booking at Mission Escape Games NYC, follow these steps:

  1. Contact Customer Service: The most effective way to manage your booking is to contact the customer service team directly. You can reach them via phone or email, both of which are provided on the official website.
  2. Provide Booking Details: Have your booking confirmation number and the name under which the reservation was made ready. This information helps expedite the process.
  3. Specify Your Request: Clearly state whether you wish to cancel or reschedule. If rescheduling, suggest alternative dates and times that might work for you.
  4. Follow-Up: After making your request, follow up to ensure it has been processed. You should receive a confirmation of your cancellation or new booking details via email.

Tips for a Smooth Cancellation or Rescheduling Process

To ensure a smooth process, keep the following tips in mind:

  • Act Quickly: The sooner you address the need to cancel or reschedule, the more options you will have and the more likely you are to minimize fees.
  • Check Policy Details: Always review the cancellation and rescheduling policy at the time of booking. Policies can update, and the terms in place at the time of your reservation are what will apply.
  • Communicate Clearly: When contacting customer service, provide all necessary details and be clear about your needs. Polite and clear communication can often result in better assistance.


Understanding the cancellation policy for Mission Escape Games NYC ensures you can manage your booking with confidence, whether you need to cancel or reschedule. The policy is designed to offer flexibility while maintaining fairness to all participants. By adhering to the guidelines provided, you can enjoy a seamless experience from booking to game completion, or even rescheduling. Always check the specific terms of your booking, especially when dealing with group reservations or promotional offers.

FAQs about Escape Room NYC Mission Escape Game

Q: What should I do if I need to cancel my escape room booking less than 24 hours before the game?
A: Contact Mission Escape Games NYC customer service immediately. While refunds are typically not available within this window, the team may offer rescheduling options or other solutions based on the situation.

Q: Can I transfer my booking to someone else if I cannot attend?
A: Yes, bookings are generally transferable. Inform customer service of the name change at least 24 hours in advance to ensure a smooth transfer.

Q: What happens if Mission Escape Games NYC needs to cancel my booking?
A: In the rare event that Mission Escape Games NYC must cancel your booking, they will offer you a full refund or the option to reschedule at no additional cost.

Q: Are there any exceptions to the cancellation policy for emergencies?
A: Mission Escape Games NYC may consider exceptions for genuine emergencies on a case-by-case basis. Contact customer service to discuss your situation.

Q: Do I need to provide proof of cancellation or rescheduling?
A: Yes, keep a copy of the email confirmation you receive after cancelling or rescheduling. This serves as proof and ensures there are no discrepancies.

Read: Can I book an escape room NYC Mission Escape Game online?

Read: Are there any discounts available for escape room NYC Mission Escape Game?