FAQ

What is an escape game?
It’s a game where you have to escape from a locked room full of puzzles. You’ve got one hour on the clock to make your escape.

Did you say “locked room”? Am I really locked in?
Yep! Don’t worry, we have staff monitoring to let you out after an hour (or in case of emergencies!).

What if I don’t escape? Am I locked in forever?
In an event that you don’t make it out, you do become a part of our game… Just kidding! Our staff will come in, explain how to solve the remaining puzzles so you’re not left hanging and then you’re free!

How do I reserve my spot?
You can make your reservation on our Missions Page after choosing which mission you want to challenge. Or give us a call at 347-903-8860 and speak to one of our staff.

What if I want to bring children? How old do they have to be?
There is no minimum age requirement but ages 12 and above are recommended.

Do I need to make a reservation?
Yes, all games require an advance reservation. If you would like to play the same day, please call us to check the availability.

Are walk-ins allowed?
Please call to check if there’s availability! We allow walk-ins but if there’s no availability, we would have to turn you away so it’s much safer to make a reservation in advance.

When should I make a reservation?
Whenever you like! However, if you’re looking for a weekend mission, we recommend booking 2-3 weeks in advance. If you’re looking for a weekday mission, 1-2 weeks in advance is best.

How do I make a reservation?
Please visit our Missions Page for detailed instructions. Or give us a call and speak to one of our staff.

I made a reservation for my group of friends but we have another person who wanted to join last minute. Can they just come in with us?
Please give us a call and check if there are any openings. We’ll do our best to accommodate your group.

Only a couple of my friends agreed to get locked in with me. Can we still escape?
Yes you can! You would be making new friends with the other people who booked into the same game to make your escape.

What if I only want my friends/family in the room?
If you want to make it a guaranteed private game, you would need to purchase all the slots for that specific mission. Or book into Escape the Darkest Hour– it’s always a private game.

Are the missions scary?
Our rooms are neutral-themed and okay for all ages except for Escape the Darkest Hour, which is our horror-themed room.

Something came up and we can’t make it for our reservation. What do we do?
Please let us know at least 24 hours in advance. All sales are final so there will be no refunds. However, rescheduling can be processed up to 24 hours before your scheduled mission starts. If you have any specific questions or concerns, feel free to give us a call at 347-903-8860 during business hours.

What are your business hours?
Please check our Contact page for the business hours of our Queens and Manhattan locations.

Do I need to print out my confirmation email or my tickets?
Please give us a call to confirm that all your information is correct and then you won’t have to worry about bringing anything on the day of the game.

Where is Mission Escape Games located?
Our Manhattan location is at 55 Chrystie Street, Suite 106. The building is on Chrystie Street, between Canal and Hester Street, on the Lower East Side right by the Manhattan Bridge.

Our Queens location is at 134-26 Northern Boulevard. The entrance is on Northern Blvd between Prince St and College Point Blvd.

What is the closest subway station?
The closest subway station for the Manhattan location is Grand St. on the B/D lines. There is also East Broadway on the F line, and Canal St. on the R/N/Q/6 lines. For the Queens location, please take the 7 train to the Flushing station. Each subway station is approximately 5-10 minutes away.

I’m not a subway person… I’d rather drive. How’s the parking?
There are several parking garages in the area and there’s street parking available too.

When should we plan to arrive?
Please arrive and check in at our front desk 15 minutes before your game officially starts. That way you have time to use the restroom, we can explain the mission and answer any questions, and get you locked in.

How long is the game?
The game itself is 60 minutes. Please try to arrive 15 minutes before your mission starts, and allot for an extra 15 minutes after just in case there are any questions. In short, prepare for about 90 minutes.

Is there a dress code?
Whatever you feel comfortable walking around in! You’ll be moving around as you look for your clues.

I like to document everything I experience. Can I take pictures?
Of course, but only in our waiting room. There is no photography or videography allowed inside the missions. We want to make sure the mysteries are kept secret so everyone who comes has fun!

But I like taking selfies…
We’ve got an abundance of props and signs in the waiting room to have a photo session with. There are no selfies or pictures allowed inside our missions.